Shipping & Delivery Policy
Last Updated: [7/6/2026]
Thank you for shopping with Divine Guidance. We are committed to delivering your orders safely and efficiently. Please read our Shipping & Delivery Policy carefully before placing an order.
1. Order Processing
Orders are typically processed within 1–3 business days after successful payment confirmation.
Orders placed on Sundays, public holidays, or non-working days may be processed on the next business day.
Processing times may vary during festivals, promotional periods, high-demand seasons, or unforeseen circumstances.
2. Shipping Coverage
We currently ship across India through trusted courier and logistics partners.
Delivery availability may vary depending on the customer’s location and courier service coverage.
3. Estimated Delivery Time
Estimated delivery timelines are:
- Metro Cities: 2–5 business days
- Tier 2 & Tier 3 Cities: 3–7 business days
- Remote Locations: 5–10 business days
These delivery estimates are indicative and may vary depending on courier operations and local conditions.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment is completed.
Any free shipping promotions will be clearly communicated on the website.
5. Order Tracking
Once your order is shipped, tracking details may be shared through:
- SMS
- Customer account dashboard (if applicable)
Customers are responsible for monitoring shipment status using the provided tracking information.
6. Delivery Delays
While we strive to ensure timely delivery, delays may occur due to:
- Weather conditions
- Natural disasters
- Public holidays
- Government restrictions
- Transportation disruptions
- Courier operational issues
- Remote location accessibility
Divine Guidance shall not be held liable for delays caused by circumstances beyond our reasonable control.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an incorrect address, phone number, or delivery information is provided:
- Delivery delays may occur.
- Additional shipping charges may apply.
- Orders may be returned by the courier.
Divine Guidance shall not be responsible for losses resulting from inaccurate information provided by customers.
8. Failed Delivery Attempts
Courier partners may make multiple delivery attempts.
If delivery cannot be completed due to:
- Customer unavailability
- Incorrect address
- Refusal to accept delivery
the package may be returned to us.
Additional shipping charges may apply for re-dispatching the order.
9. Damaged Packages
If the package appears visibly damaged at the time of delivery:
- Customers should take photographs immediately.
- Customers should contact us within 48 hours of delivery.
- Supporting photos or videos may be required for investigation.
Claims submitted after the reporting period may not be accepted.
10. Lost Shipments
In the rare event that a shipment is lost in transit, we will coordinate with the courier partner to investigate the matter.
Resolution timelines may vary depending on the courier’s investigation process.
Appropriate action will be taken after verification.
11. International Shipping
Currently, international shipping may not be available unless specifically mentioned on the website.
If international orders are accepted in the future, customs duties, taxes, and import charges shall be the responsibility of the customer unless otherwise stated.
12. Contact Us
For shipping and delivery-related inquiries, please contact:
Divine Guidance
Email: [divineguidance.com]
Phone: [7984646510]
Address: [ahemdabad gujarat]
Please include:
- Order Number
- Customer Name
- Contact Number
- Delivery Address
- Description of the issue