Refund Policy

Refund Policy

Last Updated: [7/6/2026]

At Divine Guidance, customer satisfaction is important to us. We strive to provide high-quality products and a smooth shopping experience. Please read our Refund Policy carefully before making a purchase.

1. Eligibility for Refunds

Refunds may be considered only under the following circumstances:

  • The product received is damaged during transit.
  • The product received is defective.
  • The wrong product was delivered.
  • The order is cancelled before dispatch.

To be eligible for a refund, customers must notify us within 48 hours of delivery and provide clear photographs or videos showing the issue.

2. Non-Refundable Items

Refunds will not be provided for:

  • Change of mind after delivery.
  • Personal preference or dislike of a product.
  • Minor variations in color, texture, shape, size, or appearance of natural crystals and stones.
  • Products purchased during clearance, promotional, or special sale events.
  • Customized, personalized, energized, blessed, or made-to-order products.
  • Incorrect shipping information provided by the customer.
  • Delays caused by courier companies, natural disasters, government actions, or circumstances beyond our control.

3. Cancellation Before Dispatch

Orders may be cancelled before shipment.

If an order is cancelled before dispatch, a full refund will be processed to the original payment method.

Once an order has been shipped, cancellation requests cannot be accepted.

4. Refund Review Process

After receiving your request and supporting evidence, our team will review the case.

Additional information may be requested if necessary.

We reserve the right to approve or reject refund requests after verification.

Our decision shall be final based on the evidence provided.

5. Refund Processing Time

Approved refunds will be processed within 7 to 10 business days.

The credited amount may take additional time depending on your bank, card issuer, UPI provider, or payment gateway.

Refunds will be issued only to the original payment method used during purchase.

6. Shipping Charges

Shipping charges, handling fees, convenience fees, gift packaging charges, and other service charges are generally non-refundable unless the refund is due to an error on our part.

7. Fraud Prevention

We reserve the right to refuse refunds in cases involving:

  • False claims
  • Abuse of refund policies
  • Repeated unreasonable refund requests
  • Suspected fraudulent activity

8. Contact Us

For refund-related requests, please contact:

Divine Guidance

Email: [divineguidancestore.com]

Phone: [7984646510]

Address: [ahemdabad gujarat]

Please include:

  • Order Number
  • Customer Name
  • Description of the issue
  • Supporting photographs or videos
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